Our Privacy Commitments to You
Before you read the full policy, here are the six core commitments that define how lbvet treats your personal data. These are not aspirational — they are how the platform operates every single day.
Minimal Data Collection
lbvet only collects personal data that is strictly necessary to operate your account, comply with Philippine law, process your transactions, and provide customer support. We do not collect data speculatively or sell it to third parties for marketing purposes unrelated to your lbvet experience.
Bank-Grade Security
All data transmitted to and from the lbvet platform is protected by 256-bit SSL encryption — the same standard used by BPI, BDO, and GCash. At rest, your data is stored on secured servers with access controls, intrusion detection, and regular security audits conducted by independent third parties.
Your Data Rights
As a Filipino data subject under Republic Act No. 10173 (the Data Privacy Act of 2012), you have the right to access, correct, object to processing, and request deletion of your personal data held by lbvet. These rights are real and enforceable. We explain exactly how to exercise them in this policy.
No Unauthorised Sharing
lbvet does not sell, rent, or trade your personal data to third parties for their independent commercial use. Data is shared with service providers only to the extent necessary to deliver the lbvet service, and always under binding data processing agreements that require them to protect your information.
Defined Retention Periods
lbvet does not hold your personal data indefinitely. This policy specifies how long different categories of data are retained. Once the retention period expires and there is no legal obligation to continue holding the data, it is securely deleted or anonymised in accordance with our data disposal procedures.
Breach Notification
In the unlikely event of a personal data breach that poses a risk to your rights and freedoms, lbvet will notify you and the National Privacy Commission within the timeframes required by the Data Privacy Act of 2012. We will not conceal data breaches or delay notification beyond legally mandated periods.
This Privacy Policy ("Policy") describes how lbvet ("lbvet", "we", "us", "our") collects, uses, discloses, stores, and protects the personal information of users ("you", "User", "Player") who access or use the lbvet online gaming platform at lbvet.cam and any associated services. This Policy is issued in compliance with Republic Act No. 10173, the Data Privacy Act of 2012, and its Implementing Rules and Regulations, as administered by the National Privacy Commission (NPC) of the Philippines.
1. Introduction
lbvet is committed to protecting the privacy and security of the personal information entrusted to us by our Players. This Policy applies to all personal data collected through the lbvet website (lbvet.cam), mobile applications, customer support channels, and any other touchpoint through which lbvet interacts with Users.
By creating an account on lbvet, depositing funds, placing wagers, or contacting our support team, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this Policy, you should not use the lbvet Platform.
This Policy should be read together with the lbvet Terms & Conditions, which govern your overall use of the Platform.
Philippine Law Compliance: lbvet processes personal data in full compliance with Republic Act No. 10173 (Data Privacy Act of 2012), its Implementing Rules and Regulations, and all issuances of the National Privacy Commission. We are also subject to PAGCOR anti-money laundering data requirements under applicable AMLC regulations.
2. Data Controller
For the purposes of the Data Privacy Act of 2012, lbvet is the personal information controller in respect of all personal data collected from Players who use the lbvet Platform. As controller, lbvet determines the purposes for which and the means by which your personal data is processed.
lbvet has designated a Data Protection Officer (DPO) responsible for overseeing compliance with this Policy and Philippine data protection law. You may contact the lbvet DPO for data privacy related matters using the contact information set out in Section 14 of this Policy.
3. Personal Data We Collect
lbvet collects personal data from you directly when you register an account, make transactions, contact support, or use the Platform. We also collect data automatically through your use of the Platform. The categories of data we collect are described below.
3.1 Registration Data
When you create an lbvet account, we collect: full legal name, date of birth, email address, Philippine mobile number, residential address, and a username of your choosing. This information is required to create and maintain your account and to verify your eligibility to use the Platform.
3.2 Identity Verification (KYC) Data
To comply with PAGCOR anti-money laundering requirements and Philippine law, lbvet collects identity verification documents when you reach applicable deposit or withdrawal thresholds. KYC data includes: government-issued ID (UMID, PhilSys, Driver's License, or Passport), a selfie photograph, and in some cases, proof of address or source of funds documentation.
3.3 Financial Transaction Data
lbvet records all financial transactions conducted through your account, including deposits, withdrawals, bonus credits, and wager history. This includes the payment method used (e.g., GCash, Maya, BPI), transaction amounts in Philippine Peso, transaction reference numbers, and timestamps. lbvet does not store full bank account numbers or GCash PIN codes.
3.4 Gaming Activity Data
lbvet maintains records of your gaming activity on the Platform, including games played, bets placed, game outcomes, session duration, and responsible gaming tool settings. This data is used for account management, dispute resolution, responsible gaming monitoring, and regulatory reporting.
3.5 Technical & Device Data
When you access the lbvet Platform, we automatically collect certain technical data, including your IP address, device type, operating system, browser type and version, screen resolution, referring URL, and session timestamps. This data is used for security monitoring, fraud prevention, and Platform performance optimisation.
3.6 Communications Data
When you contact lbvet customer support via live chat, email, or any other channel, we retain records of those communications, including the content of messages, timestamps, and any attachments or documents you provide. This data is used for support case management and service quality improvement.
| Data Category | Examples | Source |
|---|---|---|
| Registration Data | Name, email, mobile number, DOB | Provided by you |
| KYC / Identity Data | Government ID, selfie, proof of address | Provided by you |
| Financial Data | Transaction history, deposit method, amounts | Generated by transactions |
| Gaming Activity | Game history, bets, session logs | Automatically collected |
| Technical / Device Data | IP address, browser, device type | Automatically collected |
| Communications Data | Support chat logs, email records | Provided by you |
4. How We Use Your Personal Data
lbvet uses your personal data for the following purposes:
- Account management: Creating and maintaining your lbvet account, authenticating your identity at login, and managing your account settings and preferences;
- Transaction processing: Processing deposits, withdrawals, bonus credits, and wager settlements in Philippine Peso through your chosen payment method;
- Legal compliance: Fulfilling lbvet's obligations under PAGCOR regulations, the Anti-Money Laundering Act (RA 9160 as amended), the Data Privacy Act (RA 10173), and other applicable Philippine laws and regulations;
- Fraud prevention and security: Detecting, investigating, and preventing fraudulent activity, identity theft, money laundering, and other prohibited conduct on the Platform;
- Customer support: Responding to your queries, resolving disputes, and providing technical assistance;
- Responsible gaming: Monitoring for signs of problem gambling behaviour, administering player-requested limits and self-exclusions, and complying with PAGCOR responsible gaming programme requirements;
- Platform improvement: Analysing anonymised and aggregated usage data to improve Platform performance, user experience, and game selection;
- Direct communications: Sending you account notifications, transaction confirmations, security alerts, and (where you have consented) promotional communications about lbvet offers relevant to your account.
5. Legal Bases for Processing
Under the Data Privacy Act of 2012, lbvet relies on the following legal bases for processing your personal data:
- Contractual necessity: Processing required to perform lbvet's obligations under the Terms & Conditions you accepted — including account creation, transaction processing, and customer support;
- Legal obligation: Processing required to comply with applicable Philippine law, including PAGCOR regulations, AMLC reporting requirements, and NPC obligations;
- Legitimate interest: Processing necessary for lbvet's legitimate interests in fraud prevention, Platform security, and service improvement, where those interests are not overridden by your rights;
- Consent: Processing that goes beyond what is strictly necessary — such as sending promotional communications — where we rely on your freely given, specific, and informed consent. You may withdraw consent at any time without affecting the lawfulness of processing conducted prior to withdrawal.
6. Sharing Your Personal Data
lbvet does not sell, rent, or trade your personal data to third parties for their independent commercial use. We share data only in the following circumstances:
6.1 Service Providers
lbvet engages trusted third-party service providers to support Platform operations. These include payment processors (GCash, Maya, BPI, BDO, UnionBank), KYC and identity verification providers, cloud infrastructure providers, customer support platforms, and fraud detection services. All service providers are contractually bound to process your data only on lbvet's instructions and in accordance with applicable data protection law.
6.2 Regulatory and Law Enforcement Authorities
lbvet is obligated to disclose personal data to the Philippine Amusement and Gaming Corporation (PAGCOR), the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other competent Philippine government authorities when required by law, valid legal process, or regulatory directive. Such disclosures are made only to the extent required and will be communicated to affected Players where legally permissible.
6.3 Game and Content Providers
When you play games on lbvet, limited technical data (such as a pseudonymous player identifier and bet information) is transmitted to the relevant game provider to enable game functionality. Game providers do not receive your full registration data or financial details.
6.4 Business Transfers
In the event of a merger, acquisition, or sale of substantially all of lbvet's assets, your personal data may be transferred to the successor entity, subject to the same privacy protections as described in this Policy. You will be notified of any such transfer and your rights under the Data Privacy Act will be preserved.
No data sales: lbvet will never sell your personal data to data brokers, advertising networks, or any other third party for their own marketing or commercial purposes. Your data is used to operate lbvet — nothing more.
7. Cookies & Tracking Technologies
lbvet uses cookies and similar tracking technologies on the Platform to enable core functionality, remember your preferences, analyse usage patterns, and detect security threats. The categories of cookies used are:
- Strictly necessary cookies: Required for the Platform to function — including session management, login authentication, and security tokens. These cannot be disabled.
- Functional cookies: Remember your language preferences, display settings, and other personalisation choices to improve your experience.
- Analytics cookies: Collect anonymised data about how Players use the Platform — which pages are visited, how long sessions last, and where errors occur — to help us improve the Platform.
- Security cookies: Used to detect and prevent fraudulent activity and enforce rate limits on login and transaction requests.
You may manage non-essential cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the Platform. lbvet does not use third-party advertising cookies or serve targeted advertisements based on your gaming behaviour to external advertising networks.
8. Data Retention
lbvet retains your personal data only for as long as necessary to fulfil the purposes described in this Policy, or as required by applicable Philippine law. The following retention periods apply:
| Data Category | Retention Period | Basis |
|---|---|---|
| Registration & account data | Duration of account + 5 years after closure | PAGCOR / AMLC regulatory requirement |
| KYC / identity documents | Duration of account + 5 years after closure | Anti-Money Laundering Act (RA 9160) |
| Financial transaction records | 5 years from transaction date | AMLC reporting obligations |
| Gaming activity logs | 3 years from date of activity | Dispute resolution / regulatory |
| Customer support records | 3 years from last interaction | Service quality / dispute resolution |
| Technical / device logs | 12 months from collection | Security and fraud monitoring |
| Marketing consent records | Until consent withdrawn + 2 years | Proof of lawful processing |
Upon expiry of the applicable retention period, lbvet will securely delete or anonymise your personal data in accordance with our data disposal procedures, unless a longer retention period is required by law or legal proceedings.
9. Data Security
lbvet implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, loss, and destruction. These measures include:
- 256-bit SSL/TLS encryption on all data transmitted between your device and lbvet servers;
- Encryption at rest for sensitive data categories including KYC documents and financial records stored on lbvet infrastructure;
- Role-based access controls ensuring that lbvet staff can only access personal data necessary for their specific job function;
- Multi-factor authentication on all internal systems that access Player personal data;
- Regular penetration testing and security audits conducted by independent security firms to identify and remediate vulnerabilities;
- 24/7 intrusion detection and monitoring to identify and respond to suspicious access attempts in real time;
- Secure data disposal procedures for physical media and digital data that has reached the end of its retention period.
While lbvet takes all reasonable steps to protect your personal data, no electronic transmission or storage system is 100% secure. You are responsible for maintaining the security of your own account credentials, including your password and OTP codes. lbvet support staff will never ask for your password.
10. Your Data Subject Rights
Under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by lbvet. To exercise any of these rights, please contact lbvet's Data Protection Officer using the contact details in Section 14. lbvet will respond to verified requests within the timelines required by law.
Right to Access
Request a copy of the personal data lbvet holds about you, along with information about how it is processed.
Right to Correction
Request correction of inaccurate or incomplete personal data held in your lbvet account at any time.
Right to Erasure
Request deletion of your personal data where it is no longer needed, subject to legal retention obligations.
Right to Object
Object to processing based on legitimate interest, including any direct marketing communications from lbvet.
Right to Portability
Receive your personal data in a structured, machine-readable format for transfer to another controller.
Right Against Automated Decisions
Request human review of any automated decision that significantly affects your account or access to the Platform.
To exercise any of these rights, contact lbvet's Data Protection Officer at [email protected] with the subject line "Data Privacy Request" and your registered account details. lbvet will verify your identity before processing any data subject request and will respond within fifteen (15) working days of receiving a complete, verified request.
11. Children's Privacy
The lbvet Platform is strictly for adults aged 21 years and above in accordance with PAGCOR regulations governing online gaming in the Philippines. lbvet does not knowingly collect personal data from individuals under the age of 21. Registration requires confirmation of date of birth, and lbvet's KYC process verifies that Users meet the minimum age requirement.
If lbvet becomes aware that personal data has been collected from an individual under the age of 21 without appropriate age verification, that account will be immediately suspended and the data will be deleted in accordance with applicable law, with any balance returned to the payment method used for deposit where feasible.
If you are a parent or guardian and believe that your child has registered on the lbvet Platform, please contact our support team immediately at [email protected].
12. Cross-Border Data Transfers
lbvet is a platform serving Philippine-resident Players, and the primary processing of your personal data occurs within the Philippines or in jurisdictions that provide adequate levels of data protection as determined by the National Privacy Commission.
Where it is necessary to transfer your personal data to a service provider located outside the Philippines — for example, to a cloud infrastructure provider or a game RNG certification body — lbvet ensures that appropriate safeguards are in place, including standard contractual clauses or adequacy decisions recognised under Philippine law.
By using the lbvet Platform, you consent to the transfer of your personal data to other countries where lbvet's trusted service providers operate, subject to the protections described in this Section.
13. Amendments to This Policy
lbvet reserves the right to update or amend this Privacy Policy at any time to reflect changes in applicable Philippine law, regulatory requirements, Platform features, or data processing practices. When material changes are made, lbvet will notify registered Players by email or in-Platform notification before the changes take effect.
The "Last Updated" date at the top of this page will always reflect the date of the most recent revision. We encourage you to review this Policy periodically. Your continued use of the lbvet Platform after the effective date of any amendments constitutes acceptance of the updated Policy.
14. Contact & Complaints
If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by lbvet, please contact our Data Protection Officer. We are committed to resolving data privacy concerns promptly and transparently.
- Email: [email protected] — Subject line: "Data Privacy Request"
- Live Chat: Available via the lbvet Platform 24/7 for logged-in account holders
- Response Time: Initial acknowledgement within 24 hours; full response within 15 working days for verified requests
- Languages: English and Filipino
If you are not satisfied with lbvet's response to your data privacy concern, you have the right to lodge a complaint with the National Privacy Commission of the Philippines:
- National Privacy Commission (NPC) — the Philippine government body responsible for enforcing the Data Privacy Act of 2012
- NPC complaints may be filed through the Commission's official channels as described on their official government website
Responsible Gaming Data: For questions specifically related to how lbvet processes data collected through responsible gaming tools — including self-exclusion records and deposit limit histories — please visit our Responsible Gaming page or contact our support team directly.
Play Safely at lbvet
Your data is protected. Your account is secure. lbvet is PAGCOR-regulated, Data Privacy Act compliant, and built for Filipino players. Join thousands already enjoying the live casino, slots, Bingo, and sports betting — with GCash deposits, instant payouts, and 24/7 support.
Must be 21+ to play. For entertainment purposes only. PAGCOR-regulated. Please gamble responsibly.